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RexReplio’s digital assistant

Meet Rex, your restaurant’s Head of Growth.

Restaurant guest-feedback operations for multi-unit owners.

Rex is Replio’s restaurant review assistant. He reads Google, Yelp, DoorDash, and Uber Eats, spots what keeps coming up, and helps your team act on it.

Text Rex Texting Rex starts a conversation with Replio. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out. Terms · PrivacySee Rex in action
Rex

Today 7:02 AM

Owner: how did we do this weekend?

Rex: Busy. 6 new reviews at Blue Door Kitchen. Two mention slow service at Sunday lunch.

Owner: remember that marcus runs sunday lunch

Rex: Got it. I'll remember that for Blue Door Kitchen.

Owner: anything good?

Rex: One 5 star from Sunday: "Marcus fixed our order in two minutes and was so kind about it."

An owner at Blue Door Kitchen, texting Rex · Sample data
Scan to text Rex

Scan to text Rex(628) 313-5798

When you text Rex

  1. Say hi.

    Rex asks your name, then your restaurant.

  2. He takes a look.

    He reads the reviews Google shows publicly.

  3. He texts you back.

    What guests mention, then one question: did he get it right?

On Replio, Rex also knows your reviews, what you’ve told him, and how each follow-up is going.

Rex in action

Rex doesn’t stop at the answer.

One week at Blue Door Kitchen’s Oxford store. Rex spots the problem. Replio keeps the owner, the proof, and the result.

Illustrative scenario · Sample data

01 · Mon 9:41 AM

Rex spots it

Suggested

Ask Rex

You: What have guests been saying at Oxford this week?

Rex: Missing items on takeout. 4 reviews since Friday, mostly evening orders.

Rex: One next step: check every evening bag against the ticket.

In Replio

TodayOxford

Rising this window

Order accuracy complaints are trending up

Make it a playRead the complaints
  • Google · 2 starsGot home and the fries were missing.
  • Yelp · 2 starsSecond time this month our bag was short.
02 · Mon 9:44 AM

You give it an owner

Assigned

Ask Rex

You: Who should own it?

Rex: Jordan runs your evening team, so I’d start there.

What Rex remembersJordan runs the evening team.

In Replio

Action RoomOxford

Order accuracy

Assigned

Owner
Jordan Lee
Due
Thu 5:00 PM
Proof
Photo required
The fix

Check every evening bag against the ticket.

Jordan sees, in ReplioNew action at OxfordAlex assigned you: Check every evening bag against the ticket

Only an owner or leader can assign.

03 · Wed 6:12 PM

Jordan sends proof

Ready to verify

Jordan, at close

Sample proof photo: a takeout packing check sheet with every step ticked.
Take photoSubmit for review

In Replio

Action RoomOxford

Order accuracy

Ready to verify

Submitted proof

Photo 1Jordan Lee

Evening team walkthrough complete. Check sheet attached.

Verify completionRequest more info
04 · Thu 8:05 AM

You verify. Reviews decide.

Verified

Ask Rex

The next Tuesday

You: Is the bag check working?

Rex: Too early to call. It’s still measuring, and the verdict comes in as new reviews do.

In Replio

Action RoomOxford

Order accuracy

Verified

Owner
Jordan Lee
Proof
Photo 1
TodayOxford

Measuring

Measuring 3 plays right now. Verdicts appear here as enough reviews come in.

Verified means the work got done. The next reviews decide if it worked.

One store or many

Every location.
One Rex.

Ask about one store or all of them.

You: Which store needs me this week?

Rex: Midtown. Speed of service came up in 3 reviews this week.

Store Roll-UpAll Locations
  • Midtown OverdueOpen plays: Speed of serviceOwners: Marcus
  • OxfordOpen plays: Order accuracyOwners: Jordan Lee
Sample data

Evidence

One number we can stand behind.

Guest reviews that got a reply

Before Replio1 out of 6

With Replio6 out of 7

One owner’s stores, measured across their first six weeks on Replio.

Chase Kubala

Built by Chase Kubala, an Operating Partner across three Chick-fil-A restaurants, after eleven years inside the building.

Read our story
  • Rex suggests. You decide.
  • Only an owner or leader can assign work.
  • You post every reply yourself.

Pricing

$79 per location, per month.

Or $828 per location, per year. That’s $69 a month.

Choose your locations More than 10 locations? Talk with our team

  1. Text Rex

    No account needed.

  2. Check out

    Choose your locations. Up to 10 online.

  3. Import your reviews

    Then invite your team.

Say hi to Rex.

He’ll ask your name first.

Text Rex Texting Rex starts a conversation with Replio. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out. Terms · Privacy