Rex team texts
Rex is Replio's automated assistant. Rex is software, not a person. This page describes one text message program on Replio's published number, +1 (628) 313-5798: texts to team members of a business that uses Replio, about work that business has assigned to them. It sits alongside Texting Rex, the program where a person texts Rex first and Rex replies.
Who gets these texts
A team member of a business that uses Replio, and only after that person agrees on their own account. The business owner or a leader invites the team member to join the business's Replio account. The team member opens the invite on app.repliohq.com. Replio never adds a number from a purchased or third party list.
How the team member agrees
On the invite, the team member enters their own mobile number. Under the existing box for sign-in codes and account texts, there is a second, separate box. It is unchecked by default, and it is labelled:
Text me my work assignments and reminders from Rex, Replio's automated assistant, at this number. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. This is optional and not required to use Replio.
Links to the Terms and the Privacy Policy sit beside the checkbox.
Checking this box is optional. Leaving it unchecked never blocks joining or using Replio. Someone who does not check it still uses Replio in the app and gets no work texts from Rex. People who are already on a team see the same wording on a one tap card inside the app, on the My Work screen, and can agree there.
Verifying the number
After the team member enters their number, Replio sends a one time code to that phone. The number is verified when the code is entered.
What Replio records
Replio records the time, the verified number, and the exact wording the person agreed to.
The consent screens
The two screens below are renders of the Replio app's team join screen and My Work screen, using sample data, showing this wording as a team member sees it.
What the texts are
Texts come from Rex's number, +1 (628) 313-5798. They are operational only:
- A text when work is assigned to the team member.
- A reminder when the work assigned to them is due or overdue.
The team member can reply, for example ON IT, DONE, or BLOCKED and why, and Rex replies to that. There is no marketing or promotional content in these texts.
Sample messages
Rex from Replio: New task from Chase: Find and fix missed items in orders at Chick-fil-A The Woodlands. Done means: you tell me what you changed and how you checked it. Due Fri Nov 14 5:00 PM. Reply ON IT, DONE when it is finished, or BLOCKED and what you need. Open task: https://app.repliohq.com/?rt=8f3c2a1b Reply STOP to opt out.
Rex from Replio: Reminder from Chase: Find and fix missed items in orders at Chick-fil-A The Woodlands, due Fri Nov 14 5:00 PM. Reply DONE when it is finished, or BLOCKED and what you need. Open task: https://app.repliohq.com/?rt=8f3c2a1b Reply STOP to opt out.
Chick-fil-A, Inc. is not affiliated with Replio and does not endorse it.
Frequency and rates
Message frequency varies with the work assigned. In practice it is at most a few texts per day. Message and data rates may apply. Replio does not charge for texts; any charges come from the team member's mobile carrier.
Opting out and getting help
- Reply STOP to end texts from this number at any time. Replio records the opt-out and sends nothing further from this number.
- Reply START to opt back in.
- Reply HELP for help, or email help@repliohq.com.
- Consent can also be turned off in the app.
- This consent is optional and not required to use Replio. Declining or opting out does not affect the team member's account or access to the app.
- Mobile carriers are not liable for delayed or undelivered messages.
Privacy
Replio does not sell, rent, or share mobile phone numbers, SMS consent information, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. How this data is collected, used, and kept is in section 6 of the Privacy Policy. The program terms are in section 8 of the Terms of Service.