These Terms of Service ("Terms") govern your access to and use of Replio's services, including our website at repliohq.com, the Replio application at app.repliohq.com, and all related services (collectively, the "Service"). The Service is provided by Replio LLC ("Replio," "we," "us," or "our"). By using the Service, you agree to these Terms.
Replio is a B2B software platform for multi-unit franchise restaurant operators. The Service enables authorized users to:
To use Replio, you must:
You are responsible for all activity that occurs under your account, including activity by team members you invite.
You agree not to:
We may suspend or terminate accounts that violate these Terms.
"Customer Data" means content you submit or that we collect on your behalf through the Service, including Google reviews, business information, draft replies, and posted replies.
Replio is offered on a paid subscription basis. Current pricing is available at repliohq.com. Subscriptions renew automatically at the end of each billing period unless you cancel.
Payments are processed by Stripe. By providing payment information, you authorize Replio (through Stripe) to charge the applicable fees for your subscription. All fees are stated and charged in U.S. dollars unless otherwise noted.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Replio does not provide prorated refunds for partial billing periods unless required by law.
We may change subscription pricing at any time. For existing customers, we will provide at least 30 days' notice before any price increase takes effect on your next billing cycle.
The Service requires you to authorize Replio to access your Google Business Profile via Google's OAuth flow. By doing so:
Your use of Google services through Replio is also governed by Google's Terms of Service.
Replio uses artificial intelligence to generate suggested reply drafts. You acknowledge that:
The Service, including all software, content, design, and trademarks, is owned by Replio LLC or its licensors and is protected by intellectual property laws. These Terms do not grant you any rights to Replio's trademarks, logos, or branding without our prior written consent.
Each party may receive non-public information from the other in connection with the Service. Each party agrees to protect the other's confidential information using reasonable care and to use it only as necessary to perform under these Terms or use the Service.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REPLIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
Replio does not warrant that the Service will be uninterrupted, error-free, or free from security incidents, or that AI-generated content will be accurate or fit for any particular purpose.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL REPLIO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE.
REPLIO'S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO REPLIO IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify and hold Replio and its affiliates, officers, employees, and agents harmless from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your Customer Data, your violation of these Terms, or your violation of any third-party right, including any right of privacy, intellectual property right, or contract right.
You may stop using the Service and cancel your account at any time. We may suspend or terminate your access to the Service if you violate these Terms, fail to pay fees when due, or for any reason on 30 days' notice.
Upon termination: your right to access the Service ends immediately, we will delete your Customer Data per our Privacy Policy retention schedule, and any provisions that by their nature should survive termination will survive.
We may modify the Service at any time, including adding or removing features. We may also modify these Terms by posting the updated Terms on this page and updating the "Last updated" date. For material changes, we will provide at least 30 days' notice via email or through the Service. Your continued use of the Service after the effective date constitutes acceptance.
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles. Any dispute arising from these Terms or the Service will be resolved in the state or federal courts located in Texas, and you consent to the jurisdiction of those courts.
Replio LLC
Email: help@repliohq.com