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Grow your restaurant
with Rex.

Turn guest feedback into your next move.

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Rex

Today at 9:41 AM

Kitchen got slammed Saturday. Anything showing up yet?
Yep. Wait time is the theme at Westheimer this week, three of the new reviews mention it.
Want me to put it on someone?
Give it to Marcus
Assigned. He gets it in Replio, and it needs a photo to close.
Did the replies go out?
Two drafts are ready in your voice. Nothing posts without your tap.

Sample data

Missing items.
A follow-up you can see.

One illustrative takeout-order issue, from guest feedback to a manager’s review.

01 / Notice the pattern

See what keeps
coming back.

Missing items keep appearing in guest feedback. Replio highlights the rising order-accuracy theme and lets you read the complaints behind it.

TodayStore 12

Rising this window

Order accuracy complaints are trending up

Make it a play Read the complaints
Product detail. Illustrative scenario.
02 / Make ownership clear

“Who’s handling it?”
has an answer.

Jordan owns the packing check, with a due time and a photo to send back. The assignment and its status stay visible, so you know where the follow-up stands.

Action RoomStore 12

Order accuracy

Assigned

Owner
Jordan Lee
Due
Aug 21 at 5:00 PM
Proof
Photo required
The fix

Walk the evening team through matching each packed item to the ticket. Attach the completed check sheet.

Next: Waiting on Jordan Lee to start the fix.

Product detail. Illustrative scenario.
03 / Review the follow-through

See what came back.
Decide what’s next.

Jordan’s note and check sheet are beside the assignment. Review the work, then verify completion or ask for more information.

Completed work doesn’t mean the complaint stopped. Keep watching guest feedback.
Action RoomStore 12

Order accuracy

Ready to verify

Submitted proof

Pixel illustration of checking a takeout order
Photo 1Jordan Lee

Evening team walkthrough complete. Check sheet attached.

Illustrative submitted check sheet: match items to ticket, check bag before sealing, evening team walkthrough complete. This is sample proof, not customer evidence.Download example attachment
Verify completionRequest more info
Product detail. Illustrative scenario.

One store or several.
Know where to follow up.

At your restaurant, see overdue follow-ups and work still without an owner. You can see what needs a decision instead of trying to remember who you asked.

TodayStore 12

1 play has no owner

Needs an ownerOrder accuracy

A play is a follow-up assignment.

Product detail. Illustrative scenario.

Follow up without
keeping it all in your head.

See the recurring complaint, who owns the follow-up, and what they submitted before you send another check-in.

Choose your billing

$79 per location per month, billed monthly.

Your monthly charge

$79per month

1 location. Billed monthly. Cancel anytime.

Talk with Replio

Tell us about your stores and we will set the rollout up with you.

Teammates must accept your invitation before you can assign them work.

Want to talk through your stores first?

Tell us about your restaurants and how you handle guest feedback.

Talk with Replio