Built by an Operating Partner who got tired of the status quo

I'm Chase Kubala, founder of Replio. I've spent 16 years at Chick-fil-A. I started as a teenager and worked my way up through every position in the building: dining room, kitchen, drive thru, leading shifts, running the operation. Today I'm an Operating Partner helping operate three locations.

Replio exists because I lived the problem firsthand. I wasn't studying restaurants from the outside. I was sitting in front of the same review feeds that thousands of business owners wake up to every morning, feeling the weight of every 1-star that hits at 9pm on a Friday.

Here's what nobody tells you about running restaurants: the best business owners in the country are losing guests they'll never meet. Not because the food is bad. Not because the team doesn't care. Because a review went unanswered for six days. Because a 2-star complaint on DoorDash sat in a tab nobody checks. Because the guest who had a bad experience told 10 friends before you even knew it happened.

The average business owner takes 72 hours to respond to a review. 97% of guests read reviews before they ever walk through your door. A single star drop costs 5 to 9% in revenue. These aren't hypotheticals. This is Tuesday.

The tools don't exist. You're logging into Google, then Yelp, then DoorDash, then Facebook, then TripAdvisor. Copying reviews into a spreadsheet, drafting responses in Notes, and hoping you don't miss the one that matters. I know because I was doing it.

So I built Replio. One dashboard for every platform. Replies drafted in your voice using the HEARD framework, not generic templates. Urgent alerts so you never find out about a crisis from a 1-star review. A daily coaching brief you can get through in under 2 minutes, before the lunch rush even starts.

This isn't a tool built by people who've never worked a Saturday double. It's built by someone who knows what it feels like to see a review you could've caught three days ago, and swore he'd never let it happen again.

The partner who makes it personal

After graduating from Texas State University in 2023, Chazz Spiers became the youngest Account Executive in Texas at his company. Every day he works alongside doctors, physicians, nurses, and clinic owners. People whose reputations aren't just a number on a screen. They're the reason a patient walks in or keeps driving.

In healthcare, he learned something that changed how he sees business: trust is built before someone ever meets you. It's built in the reviews they read at 11pm, the response they see from an owner who actually cared, the 4.8 that made them choose you over the place down the street. Perception isn't a vanity metric. It's the front door.

But he kept seeing the same thing across every industry: incredible business owners delivering incredible experiences, while their online reputation told a completely different story. When you become a Replio business owner, that's not a transaction. Your reputation becomes his responsibility, your blind spots become his problem to solve, and your goals become the thing he loses sleep over.

The team

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