The company
Eleven years inside the building.
Replio is the company behind Rex, the digital assistant that helps restaurant teams act on what guests say. It was built by someone who ran the shifts it is built for.
Chase Kubala, founder
I have spent eleven years at Chick-fil-A. I started as a teenager and worked every position in the building: dining room, kitchen, drive-thru, leading shifts, running the operation. Today I am an Operating Partner helping operate three locations.
Replio exists because I sat in front of the same review feeds thousands of owners wake up to, feeling the weight of every 1-star that lands at 9pm on a Friday. The complaint that could have fixed a real problem was buried in a tab nobody checks, and I swore I would never let that happen again.
So Replio does what an owner actually needs. Rex reads what guests are saying and points at what keeps coming up. Replio gives the fix an owner, keeps the proof, and lets the next reviews decide whether it worked.
What we refuse to do
These are product principles, enforced in the system, not marketing copy. The methodology page shows the thresholds behind them.
- Replio never posts a guest reply on its own. A person on your team approves every one.
- Replio never claims an operational action happened unless a person confirmed it.
- Replio never publishes a metric it cannot explain.
- Every important number is real, reproducible, explainable, and actionable, or it is removed.
- Every customer-facing claim maps to something running in production.
Chazz Spiers, president and COO
Chazz came up through medical sales, working with clinics whose reputation decides whether a patient walks in or keeps driving. What he learned there runs through how Replio treats customers: trust is built before anyone meets you, and once a restaurant signs, its blind spots become his problem to solve.