Bring in the guest feedback
Replio supports Google and Yelp reviews. DoorDash and Uber Eats feedback comes from merchant-report imports. This tour focuses on the follow-through after an issue is identified.
For owner-led restaurant groups
From guest complaint
to verified work.
See who owns the next step, what they did, and who checked it. Explore five examples of how Replio keeps follow-through visible at your restaurants.
Five steps. A clearer record of the work.
01 / Issue ready for action
Turn a concern into a clear next step.
Order accuracy needs attention at Store 12. The Action Room gives the owner a place to decide what should happen next.
The question to answerWhat should the team do about this issue? This walkthrough begins after the issue has been identified.
02 / Responsibility made visible
Give the fix a name and a due time.
In this assigned example, an owner or eligible leader gives Jordan a specific instruction: run the order-accuracy checklist with the evening shift. The assignment includes a due time and required evidence.
The question to answerWho is handling it, by when, and what should they bring back? Assignment depends on role and location permissions.
03 / Work in progress
Keep the conversation beside the work.
In this in-progress example, Jordan's update sits in the same room as the instruction and assignment. The owner can see the conversation without rebuilding the story across separate messages.
The question to answerWhat is happening with this assignment? The conversation gives the next person context.
04 / Ready for verification
“Complete” still needs a review.
This verification example shows submitted evidence and an assignment marked complete. An eligible leader reviews what came back, then verifies completion or asks for more information.
The question to answerDoes the evidence support the completed work? Submission and verification are separate steps.
05 / Verified work
Know what was checked. Keep watching feedback.
This verified example shows that the work was reviewed. It does not prove that order-accuracy complaints fell. Later guest feedback needs a separate assessment.
The question to answerWho owned the fix, what did they do, and who checked it? Whether the guest experience improved is a different question.
1 of 5 · Use arrow keys on step buttons
Where this fits
Feedback starts the conversation.
Your team decides what happens next.
Approve replies before publishing
Your team reviews reply drafts before publication. Posting options depend on the location connection. Replying to a review and completing an operational fix are separate pieces of work.
Choose the dashboard for team work
The full Replio plan includes Rex, the dashboard, assigned follow-ups and completion records. Text-only Rex is a separate plan without the dashboard. Compare the plans.
Verified work.
A separate check on results.
A completed checklist tells you what the team did. It does not prove complaints decreased. Assess later guest feedback separately to understand whether the guest experience improved.
Read the complete walkthrough
For an owner-led restaurant group, follow-through means knowing who owns the fix, what they did and whether someone checked it. These five separate examples use fictional data in the actual Replio interface.
1. Start with the issue
The first example shows an order-accuracy issue at Store 12, before an owner is assigned. The Action Room gives a leader a place to turn an identified concern into specific work.
2. Assign an owner
The assigned example shows Jordan responsible for running the order-accuracy checklist with the evening shift. The instruction, due time and required evidence sit together. Assignment depends on team roles and location permissions.
3. Keep the context
The in-progress example shows the conversation between Sarah and Jordan beside the assignment. The next person can see the instruction and updates in the same room.
4. Review the evidence
The pending-verification example shows submitted evidence awaiting a leader's review. An eligible leader can verify completion or send the work back. Marking work complete and verifying it are separate steps.
5. Verify the work
The verified example shows a record that the work was reviewed. Whether order-accuracy complaints fell requires a separate assessment of later guest feedback.
Actions and delivery shown in these examples are simulated. These screenshots do not document a live customer result.
Give recurring complaints
a clear next step.
Bring guest feedback, named responsibility and a record of follow-through together for your restaurant group.