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How it works

Rex talks.
Replio keeps the record.

Rex is the digital assistant you talk to. Replio is where your reviews, owners, proof, and results live.

Text Rex Texting Rex starts a conversation with Replio. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out. Terms · PrivacySee Rex in action

Rex

Rex: Missing items on takeout, 4 reviews since Friday. One next step: check every evening bag against the ticket.

Replio

Action RoomOxford

Order accuracy

Assigned

Owner
Jordan Lee
Due
Thu 5:00 PM
Proof
Photo required
Sample data

Context

What Rex works from.

Your reviews
Google and Yelp, plus DoorDash and Uber Eats feedback from your reports.
What you tell him
Facts you ask him to remember.
Your follow-ups
The plays your team is running, and how each one is measuring.

What Rex remembers

  • Jordan runs the evening team.Confirmed
  • Midtown is busiest at dinner.Assumed

Tell Rex something to remember

Sample data

One complaint,
followed through.

Illustrative scenario. Sample data.

01 / Notice the pattern

See what keeps
coming back.

Replio flags the complaint that keeps coming up. Make it a play to turn it into a follow-up.

TodayOxford

Rising this window

Order accuracy complaints are trending up

Make it a play Read the complaints
Sample data
02 / Make ownership clear

“Who’s handling it?”
has an answer.

Jordan owns the fix, with a due time and a photo to send back.

Action RoomOxford

Order accuracy

Assigned

Owner
Jordan Lee
Due
Aug 21 at 5:00 PM
Proof
Photo required
The fix

Walk the evening team through matching each packed item to the ticket. Attach the completed check sheet.

Next: Waiting on Jordan Lee to start the fix.

Sample data
03 / Review the follow-through

See what came back.
Decide what’s next.

Review Jordan’s proof, then verify completion or ask for more.

Completed work doesn’t mean the complaint stopped. Keep watching guest feedback.
Action RoomOxford

Order accuracy

Ready to verify

Submitted proof

Pixel illustration of checking a takeout order
Photo 1Jordan Lee

Evening team walkthrough complete. Check sheet attached.

Illustrative submitted check sheet: match items to ticket, check bag before sealing, evening team walkthrough complete. This is sample proof, not customer evidence.
Verify completionRequest more info
Sample data

One store or several.
Know where to follow up.

See follow-ups that are overdue or still need an owner.

TodayOxford

1 play has no owner

Needs an ownerOrder accuracy

A play is a follow-up assignment.

Sample data

You stay in charge

Rex suggests. You decide.

  • Replies wait for you. Hold Reply & open Google, then post it yourself.
  • Owners and leaders assign work. Nobody else can.
  • Teammates join from your invite with a one-time code or an email invite.
  • Where your data lives is written down. Read the security page
ReviewsOxford

Google · 2 starsWaited twenty minutes for a sandwich at lunch.

Thanks for telling us. That wait is not the lunch we want for you, and we are changing how we stage orders at noon.

Reply & open Google
Sample data

Say hi to Rex.

He’ll ask your name first.

Text Rex Texting Rex starts a conversation with Replio. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out. Terms · Privacy