Multi-Unit Review Accountability System
The accountability system behind review response across every restaurant location: a response SLA, a weekly manager 1:1 agenda, a roll-up scorecard, a huddle script, and a monthly operator ritual.
What are the four numbers every multi-unit operator should track?
You cannot hold a general manager accountable to a feeling. Put four numbers on a recurring agenda and the accountability runs itself: rating by store, response rate by store, response time, and the review themes that keep repeating in the same category.
How do you make review response an actual standard?
Write the SLA down, name an owner per store, and review it on the same cadence every week rather than when something goes wrong. A standard nobody inspects is a preference. The manager 1:1 agenda is built off review themes so the conversation starts from what guests actually said.
How does this run across every location?
Replio assigns every review to an owner, drafts the reply in your voice, tracks who responded, and rolls it up across every location automatically. You set the standard. Replio runs it, so you stop chasing general managers for screenshots. See it on your own reviews.