Replio LLC ("Replio," "we," "us," or "our") respects the rights of people who write and create things. This policy explains how to tell us that something shown through Replio infringes a copyright, how to respond if your content was removed, and how a reviewer can ask for their own review to be taken down.

1. Where This Applies

Businesses that use Replio can choose to show reviews and other content in public. This policy covers the places where that happens:

• Showcase pages: public pages, hosted by Replio, where a business displays guest reviews it has chosen, with the reviewer's display name and the review text.
• Website embeds: the same selection of reviews, shown inside a business's own website through a Replio embed.
• Grade pages: public pages at repliohq.com that summarize a restaurant's publicly posted reviews and can quote from them.

The business that publishes a showcase page or embed chooses which reviews appear on it. The reviews themselves were written by guests and first posted on other platforms, such as Google.

2. Reporting Copyright Infringement

If you believe that content shown in one of these places infringes a copyright you own or are authorized to act for, send a written notice to our designated agent at the address in section 6. Under the Digital Millennium Copyright Act, 17 U.S.C. 512(c)(3), your notice must include all of the following:

1. Your physical or electronic signature, or that of a person authorized to act for the copyright owner.
2. Identification of the copyrighted work you say has been infringed. If one notice covers several works, a representative list is enough.
3. Identification of the material you say is infringing, with enough detail for us to find it. The full web address of the page, and the name of the reviewer or the opening words of the text, are the most useful.
4. Your contact information: name, mailing address, telephone number, and email address.
5. A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act for the owner.

A notice that leaves out any of these may not be valid, and we may not be able to act on it. Anyone who knowingly makes a material misrepresentation in a notice can be liable for damages under 17 U.S.C. 512(f), so if you are not sure whether something infringes, consider talking to a lawyer first.

3. What We Do With a Notice

When we receive a notice that meets the requirements in section 2, we remove or disable access to the material it identifies. We tell the business that published it, and we give that business a copy of the notice, which includes your contact information.

4. Counter Notice

If your content was removed because of a copyright notice and you believe that was a mistake or a misidentification, you can send a counter notice to our designated agent at the address in section 6. Under 17 U.S.C. 512(g)(3), it must include all of the following:

1. Your physical or electronic signature.
2. Identification of the material that was removed, and where it appeared before it was removed.
3. A statement, under penalty of perjury, that you have a good faith belief the material was removed or disabled as a result of mistake or misidentification.
4. Your name, mailing address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the district where your address is located, or, if your address is outside the United States, for any district in which Replio may be found, and that you will accept service of process from the person who sent the original notice or that person's agent.

When we receive a valid counter notice, we send a copy to the person who filed the original notice. Unless that person tells us they have filed a court action to stop the use of the material, we may restore it no sooner than 10 and no later than 14 business days after we received the counter notice.

5. Repeat Infringers

We close the accounts of customers who repeatedly publish infringing material through Replio. We decide what counts as repeated based on the valid notices we have received about an account, and we may also restrict or remove a showcase page or embed after a single notice.

6. Where to Send a Notice

Copyright Agent
Replio LLC
Email: help@repliohq.com

Put "Copyright notice" in the subject line so it reaches the right person.

7. If You Wrote a Review and Want It Removed

You do not need to file a copyright notice to have your own review taken off a showcase page or embed. Email help@repliohq.com with the web address of the page and the name your review appears under, and tell us you wrote it. We will remove it from that page and let the business know.

That removes the review from the Replio page only. The review itself lives on the platform where you first posted it, such as Google or Yelp, and only you can edit or delete it there. A business that uses Replio will still see a public review in its own private dashboard for as long as it stays public on that platform.

For other questions about how Replio handles personal information, see our Privacy Policy. The Terms of Service apply to this policy.