Google review replies

How to require approval before replying to Google reviews across locations

Rex reads Google reviews across your locations and drafts replies. The owner reviews each draft, and nothing is posted without owner approval.

By Replio

How to manage Google review replies for a restaurant group without auto-posting

For a restaurant group, the review and its location matter as much as the wording of the reply. Keep the owner’s decision between Rex’s draft and the public response.

The steps below explain that approval workflow. For the Google connection and reply process, read how Replio works with Google.

  1. Read Google reviews across locations

    Rex reads Google reviews across your locations. Start with the review you are responding to and the location it belongs to.

    Screenshot placeholder: Google review and location
    Reserved for a real product screenshot showing the review and its location.

  2. Review Rex’s reply draft

    Rex drafts the reply. The owner reviews the wording against the original Google review before deciding whether to approve it. Check that the response fits the guest’s concern and the location.

    Screenshot placeholder: Rex reply draft for owner review
    Reserved for a real product screenshot showing a draft awaiting owner review.

  3. Keep owner approval before posting

    Nothing is posted without owner approval. A draft is a starting point for the owner’s decision, not permission to post a reply.

Walk through the approval process

See how Rex’s Google review drafts fit into the way your restaurant group reviews replies.

Book a 15-minute walkthrough