Recurring guest complaints. Owned fixes across your locations.
Multi-location restaurant review software should help you see what keeps repeating, who owns the fix, and what guests say afterward. Replio brings those steps into one workflow for restaurant and franchise groups.
Get a Guest Feedback BriefPrepared feedback. A 30-minute working session.
See what guests are saying about your restaurant.
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Written by Chase Kubala, multi-unit restaurant Operating Partner and founder of Replio.
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What multi-location creates, and what it breaks.
Running reviews for one restaurant is manageable in a browser tab. Running them for ten, or fifty, breaks that completely.
Without ReplioWhat breaks at scale
- Each location has its own Google, Yelp, and delivery reviews, its own Business Owner, and its own patterns
- Reviews get missed because there is no single place to see them all
- Responses get inconsistent across locations because there is no shared voice
- Leadership only finds out about a slipping location from a quarterly report or an angry one-star
With ReplioWhat gets fixed
- Supported feedback is grouped by location so you can see recurring issues
- Reply drafts written in the Business Owner's own voice keep responses fast and consistent
- A daily Brief identifies the recurring issue and the next action
- Your group gets a Store Roll-Up without losing the per-location detail
What your group can review in Replio.
| Capability | Replio |
|---|---|
| Google and Yelp reviews, plus DoorDash and Uber Eats feedback loaded from reports | ✓ |
| Daily Brief with the recurring issue and an action | ✓ |
| Reply drafts for you to review and post on the platform | ✓ |
| Store Roll-Up across your locations | ✓ |
| Named owner, action and subsequent guest feedback by location | ✓ |
| Published pricing by location count, with rollout terms on the install page | ✓ |
Three things built specifically for restaurant scale.
A Brief with an action
Replio identifies recurring issues and gives your team a named next step. Managers acknowledge assigned actions, follow the instruction, and provide completion evidence when requested.
A defined rollout for your group
Review current pricing by location count and the terms of Every Store, Answered, the 90-day install for owner-led restaurant and franchise groups with 5 to 19 locations. Review the rollout.
Built from inside the restaurant industry
Replio was built alongside active multi-unit Business Owners working with Google and Yelp reviews and DoorDash and Uber Eats feedback. Its focus is recurring guest issues, named responsibility and subsequent feedback.
How does a group get started?
Review current pricing by location count and the terms of Every Store, Answered, the 90-day install for owner-led restaurant and franchise groups with 5 to 19 locations.
Current pricing by location count ยท See the 90-day install for 5 to 19 locations
The problem multi-location creates
Running reviews for one restaurant is manageable in a browser tab. Running them for ten, or fifty, breaks that. Each location has its own Google, Yelp, and delivery reviews, its own Business Owner, and its own patterns. Without one system, reviews get missed, responses get inconsistent, and leadership only finds out about a slipping location from a quarterly report or an angry one-star.
Replio collapses that into one place. Each location gets its own cockpit, the Business Owner there gets a daily read on what to fix and who to recognize, and corporate gets a roll-up across every unit. Built from inside the restaurant industry, alongside active multi-unit Business Owners.
What multi-location Business Owners actually need
Start with source coverage, the recurring issue and the feedback behind it, a named owner, and what subsequent feedback says. Finishing an action and improving guest feedback are different checks. See how an issue moves through Replio.
When there is not enough feedback for a verdict, the result is Needs more feedback. How changes in guest feedback are measured explains the checks.
Pricing that scales
Review current pricing by location count and the terms of Every Store, Answered, the 90-day install for owner-led restaurant and franchise groups with 5 to 19 locations. See current pricing.
What are your guests telling you right now?
Share your group and location links. We will prepare recent public feedback for a 30-minute working session. Book at least two business days out so we have time to prepare.
Get a Guest Feedback BriefSee what guests are saying about your restaurant.
Texting Rex starts a conversation with Replio. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out. Terms · Privacy
Know which store keeps getting the cold-fries review, and who is fixing it.
Share your group and location links. We will prepare recent public feedback for a 30-minute working session. Book at least two business days out so we have time to prepare.
Get a Guest Feedback BriefBook at least two business days out so we can prepare.
Text RexSee what guests are saying about your restaurant.
Texting Rex starts a conversation with Replio. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out. Terms · Privacy
Frequently asked questions
What is the best review software for multi-location restaurants?
Compare source coverage, recurring-issue identification, named responsibility, and subsequent-feedback measurement. Ask each provider to demonstrate the workflow with a guest problem your group recognizes.
How do you manage reviews across many restaurant locations?
Review supported feedback by location, assign recurring issues to a named person, and measure what guests say afterward. Replio uses Google and Yelp reviews, plus DoorDash and Uber Eats feedback loaded from your reports. Survey and reservation feeds are not currently included. Replies are drafted for a person to review and post.
How much does multi-location restaurant review software cost?
Review current pricing by location count and the terms of Every Store, Answered, the 90-day install for owner-led restaurant and franchise groups with 5 to 19 locations. See current pricing.