Each location an owner. Your group a roll-up.
Give each recurring guest issue a named owner and review the Store Roll-Up across your locations. Built for restaurant and franchise groups.
Text RexRex is Replio's digital assistant. He reads public Google reviews and suggests a next step. Choose your locations.
Texting Rex starts a conversation with Replio. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out. Terms · Privacy
Written by Chase Kubala, multi-unit restaurant Operating Partner and founder of Replio.
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A franchise is a structure problem, not a discipline problem.
Your group needs visibility across locations and a clear next action for the person responsible at each store.
Dozens of Business Owners, one brand
Each location has its own Business Owner and its own voice. Corporate needs the trend across every unit without standing over anyone's shoulder. One tool has to serve both layers at once.
An action for each location
Managers join once and sign in to acknowledge assigned actions, follow the instruction, and provide completion evidence when requested. Reply drafts are reviewed and posted by a person.
A roll-up for your group
Your group sees recurring guest issues, open actions and subsequent feedback by location. The Store Roll-Up keeps the location detail visible.
What your group sees. What each manager does.
The right tool serves both layers without making either do the other's job.
| Location view | Group roll-up |
|---|---|
| Daily Brief with the issue and action | Recurring issues across your locations |
| Reply drafts for a person to review and post | Guest feedback patterns by location |
| Assigned action and completion evidence when requested | Open and overdue actions by location |
| Google and Yelp reviews, plus delivery feedback loaded from reports | Subsequent feedback, including Needs more feedback when unclear |
What does a rollout involve?
Review current pricing by location count and the terms of Every Store, Answered, the 90-day install for owner-led restaurant and franchise groups with 5 to 19 locations.
Current pricing by location count ยท See the 90-day install for 5 to 19 locations
Built from inside the restaurant industry
Replio was built alongside active multi-unit Business Owners. Its workflow connects recurring guest issues to a named owner, an action and subsequent feedback, with location detail visible in the Store Roll-Up.
When you compare tools for your franchise group, ask how each one supports your team's responsibilities. Review who sees an issue, who owns the next action, how completion is recorded, and what happens when later feedback is unclear.
Compare recurring issues across your locations with a worksheet that keeps sources, dates, counts, owners and follow-up together. It compares your own locations, not industry averages.
What is franchise review management?
Franchise review management is the work of reading guest reviews across every location, giving each repeating issue a named owner, and giving the group a Store Roll-Up without taking the store view away from the person running that store. Franchise reputation management is the broader phrase buyers type. For restaurants it is usually the same job: replies, listings, and learning from what guests post. Replio's part is the follow-through. Rex suggests. You confirm. Replio assigns the action. See guest feedback software and what Replio is.
Which type of franchise is Replio right for?
Replio works well when
- You run restaurant locations under a franchise system and need each Business Owner accountable for their own reviews.
- Your group needs recurring issues, named responsibility and follow-up visible across locations.
- You want to review a defined 90-day install for an owner-led group with 5 to 19 locations.
- You want drafted replies that sound like each individual Business Owner wrote them, not a generic brand template.
Consider enterprise platforms when
- You operate across many non-restaurant verticals and need one suite to cover all of them.
- You have a dedicated marketing ops team to configure and maintain a broad enterprise contract.
Ask Rex what keeps breaking.
Rex is Replio's digital assistant. Text him a restaurant name. He reads the public Google reviews and suggests a next step. You stay in charge. Replio keeps the record.
Text RexEvery location answered. Every repeat complaint owned by someone at that store.
Text Rex. He suggests. You confirm. Replio assigns the work and keeps the proof.
Text RexTexting Rex starts a conversation with Replio. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out. Terms · Privacy
Frequently asked questions
What is reputation management for franchise restaurants?
Monitoring, responding to, and learning from guest reviews across locations. Replio identifies recurring issues, assigns a named owner and measures subsequent guest feedback. Replio uses Google and Yelp reviews, plus DoorDash and Uber Eats feedback loaded from your reports. Survey and reservation feeds are not currently included. Replies are drafted for a person to review and post.
Why is franchise reputation management different from a single restaurant?
Your group needs a view across locations while each manager needs a clear next action. Review the recurring issue, who owns it, whether the action was completed, and what guests said afterward.
How much does franchise reputation management cost?
Review current pricing by location count and the terms of Every Store, Answered, the 90-day install for owner-led restaurant and franchise groups with 5 to 19 locations. See current pricing.
What is franchise review management?
Franchise review management is reading guest reviews across every location, giving each repeating issue a named owner, and giving the group a Store Roll-Up without taking the store view away from the person running it. Replio does that from Google and Yelp reviews plus DoorDash and Uber Eats feedback from reports.
What is franchise reputation management?
For restaurant groups it usually means the same work as franchise review management: replies, listings, and learning from what guests post. Replio's part is the operations follow-through. Rex suggests. You confirm. Replio assigns the action and measures later reviews. It does not manage listings or run a survey program.