Every store, answered. Every complaint, owned.
Every Store, Answered is the 90-day Guest Feedback Operations install for owner-led franchise operators managing 5 to 19 locations. Replio brings every store's guest feedback into one place, drafts responses for your approval, and turns operational complaints into fixes with a named owner. Nothing posts without you, and Replio verifies when each response is live.
How does it work?
Four steps. Replio brings connected Google reviews into one operational inbox. Responses are drafted in your voice and nothing posts without human approval; you approve and post in one motion. Operational issues become assigned actions with an owner and a due date. And Replio confirms when responses are live on the platform and records completion evidence.
What happens in the first seven days?
Day one is the kickoff: locations connect, the account is configured, and historical review collection begins. By day three you have a baseline audit of what sits unanswered at every store. By day five your voice is calibrated and the backlog sprint has begun, with your first approved responses published and verified live. Day seven brings your first one-page snapshot: connected stores, backlog progress, verified responses, and the first operational issues that need an owner. Your managers do nothing this week, or any week.
What does it cost?
A $2,490 implementation fee, fully credited toward your annual plan when you continue at day 90. During the install the subscription runs at the public Multi-Unit rate of $169 per location per month; on continue it converts to $135 per location per month billed annually, rate locked. Subscription pricing is public for every size on the pricing page.
What does the guarantee cover?
The 90-Day Coverage Guarantee: by day 90, every connected store's eligible reviews are surfaced with drafted responses inside your agreed reply window, your starting backlog is worked through, and you are holding monthly evidence reports. If Replio misses the commitments it controls and you held up your part, you choose the remedy: the next quarter free, or you end the agreement with the unused portion of what you prepaid refunded. Replio does not guarantee star ratings, review volume, traffic, or revenue.
Who is it for?
Owner-led, single-brand QSR and fast-casual franchise groups with 5 to 19 locations, where one person can own weekly approvals. It is not for single-location owners looking for a basic review responder, enterprise franchisors requiring SSO or custom exports, or anyone who wants software that posts without a human. Start your rollout.